The Zane Journal

Notes from
the floor.

What we are learning operating Indian commerce, written for the people who have to make the call. No thought-leadership filler.

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D2C

Click and Collect for Indian D2C Brands

What click and collect saves on last mile in India, the pickup rate to expect, how to handle uncollected orders, and the attach rate that makes it pay.

7 Aug 2026 · 6 min read

Strategy

Selling Refurbished Stock as a Channel in India

Grading standards, refurbished labelling and GST rules, pricing against new, warranty on refurb units, and channel choice that avoids cannibalisation.

7 Aug 2026 · 7 min read

Operations Logistics

Spare Parts and Repair Networks in India

How Indian durable goods brands plan spare parts stocking, choose service partners or in-house repair, set turnaround, and prepare for right to repair.

7 Aug 2026 · 7 min read

Operations

Warranty Policy for D2C Brands in India

How Indian D2C brands set a warranty term, provision for claims under Ind AS 37, and handle proof of purchase on marketplace orders.

7 Aug 2026 · 7 min read

Growth

Corporate Gifting as a Channel for Indian Brands

Corporate and bulk gifting as a channel for Indian brands: festive seasonality, customisation cost, margin versus retail, payment terms and GST on gifts.

7 Aug 2026 · 7 min read

India Playbook

Selling on GeM: A Guide for Indian Brands

How to sell on GeM: seller registration, catalogue rules, reverse auctions, MSE and Make in India preference, and the real payment timelines.

7 Aug 2026 · 8 min read

Operations

Run Your Own B2B Ordering Portal for Retailers

How to run your own B2B ordering portal for retailers and distributors: price tiers, credit limits, MOQs, GST invoicing and e-way bills at bulk.

7 Aug 2026 · 8 min read

D2C

BNPL and No Cost EMI at an Indian D2C Checkout

Who funds no cost EMI at an Indian D2C checkout, what it costs per order, and how RBI digital lending rules and returns change the maths.

7 Aug 2026 · 8 min read

Brand Creative

Visual Merchandising for a Small D2C Store

Zoning, the decompression zone, eye-level economics, planogram discipline, lighting basics and a monthly VM change kit for a small D2C store in India.

7 Aug 2026 · 7 min read

India's Commerce Engine

Less reading,
more operating.

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