Privacy Policy

Effective date: 21 June 2026. This Privacy Policy is written to be read together with our Terms & Conditions and Cancellations & Refunds Policy.

Who we are

This website and the services described on it are operated by Zane (“Zane”, “we”, “us” or “our”), a commerce operations and onboarding business based in India. For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable data protection laws, Zane is the data fiduciary / data controller responsible for the personal data described in this Policy.

Registered office: 79 Parvesh Marg, Railway Road, Faridabad, Haryana 121002, India.
Operational office: 5th Floor, Tower C, Unitech Cyber Park, Sector 39, Gurugram, Haryana, India.
Email: legal@zane.marketing · Phone: +91 99994 59822.

Your acceptance of this policy

By accessing, browsing or using this website, by submitting any form, by requesting or booking a meeting, or by engaging us for any service, you confirm that you have read, understood and agree to this Privacy Policy and to our Terms & Conditions. If you do not agree, you must not use this website or our services. Where we ask you to tick a consent box before submitting a form, ticking that box is an additional, explicit confirmation of your agreement, but your use of the website constitutes acceptance regardless.

We may enter into separate, custom agreements with some clients for some services. Any such agreement is supplementary only. It does not replace, override, dilute or limit this Privacy Policy or our Terms & Conditions, which continue to apply in full at all times.

Information we collect

We collect the following categories of information:

Information you give us

Identity and contact details: your name, email address, phone number and company / brand name.
Enquiry and booking details: the service you are interested in, the contents of any message or notes, and, for meeting bookings, your selected date, time and time zone.
Any other information you choose to send us by email, form, message or during a call or engagement.

Information collected automatically

Technical and usage data: IP address, approximate location, device and browser type, operating system, referring URLs, pages viewed, links clicked, time spent, and similar analytics data.
Cookies, pixels, tags, device identifiers and similar technologies, including data captured by analytics and advertising tools such as Google Analytics, Google Tag Manager, Google Ads, the Meta (Facebook) Pixel and Conversions API, and other first- and third-party measurement and advertising tools.

We use a broad and evolving set of analytics, advertising, attribution and measurement tools, and we may add, remove, replace, customise or reconfigure these tools at any time, with or without notice. Your continued use of the website constitutes consent to the tools in use at that time.

Cookies and tracking technologies

We use cookies and similar technologies that are strictly necessary to operate the site, as well as analytics, performance and advertising cookies that help us understand usage and measure and serve marketing. Some of these are set by third parties (for example analytics and advertising providers) who may combine this data with information they already hold.

Most browsers let you refuse or delete cookies through their settings; doing so may affect how the website functions. Where required by applicable law, we will seek your consent for non-essential cookies; otherwise, by continuing to use the site you consent to our use of cookies and tracking technologies.

The cookies we use fall into the following categories:

Strictly necessary / essential (session): required to operate the site, authenticate users, prevent fraudulent use and provide the features you request. Without these, services you have asked for cannot be provided.
Notice-acceptance (persistent): remember whether you have accepted our use of cookies on the website.
Functionality (persistent): remember the choices and preferences you make so we can offer you a more personal experience and you do not have to re-enter them.
Analytics and advertising (session and persistent, first- and third-party): help us measure usage and performance, and serve and measure marketing, as described above. Some are set by third parties who may combine this data with information they already hold.

How we use your information

We use personal data for any lawful purpose connected with our business, including to:

respond to your enquiries, schedule and conduct meetings, and provide quotations and proposals;
provide, operate, manage and improve our services and this website;
communicate with you about your enquiry, engagement, account or our services;
send you marketing, offers, updates and other communications (subject to your right to opt out);
carry out analytics, research, attribution, advertising, remarketing and audience measurement;
detect, prevent and address fraud, abuse, security and technical issues;
establish, exercise or defend legal claims and comply with our legal and regulatory obligations; and
for any other purpose disclosed to you or to which you consent.

Legal bases for processing

Where the DPDP Act applies, we process personal data on the basis of your consent and for legitimate uses permitted by law. Where the EU/UK GDPR or other laws apply, we rely, as relevant, on your consent, the performance of a contract, our legitimate interests (such as running, securing and growing our business and marketing our services), and compliance with legal obligations. By providing information and using the website, you consent to the processing described in this Policy to the fullest extent permitted by applicable law.

We do not sell your personal data for money. We may share your information with:

Service providers and processors who support our operations, including website hosting and cloud infrastructure, customer relationship management (CRM), spreadsheets and productivity tools, email and communication tools, analytics and advertising platforms, calendar and video-meeting tools (including Google Calendar and Google Meet), and payment processors (including Razorpay and Stripe). We may change these providers at any time.
Marketplaces, quick-commerce platforms and other third parties where this is necessary to provide the services you have requested.
Professional advisers, authorities and regulators where required to comply with law, enforce our rights, or protect our interests, property or safety, or those of others.
Acquirers or successors in connection with any merger, financing, reorganisation, sale of assets or similar transaction.

Some advertising and analytics partners may act as independent controllers of data they collect through their tools; their handling of that data is governed by their own privacy policies.

Third-party platforms and links

Our website and services may link to, or operate alongside, third-party websites, marketplaces and platforms that we do not own or control. We are not responsible for the content, practices, availability, decisions or privacy policies of any third party. Any interaction you have with a third party is at your own risk and governed by that third party’s terms and policies.

International data transfers

We operate from India and may store and process personal data in India and in other countries through our tools and service providers. Data protection laws in those countries may differ from those in your country. We intend our practices to be consistent with applicable data protection requirements, including the DPDP Act, the EU and UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) and other applicable laws worldwide, in each case to the extent they apply to you. Where required, we put in place appropriate safeguards for international transfers. By using the website and providing your data, you consent to such transfers to the fullest extent permitted by law.

Data retention

We retain personal data for a minimum of thirty-six (36) months from your last interaction with us, and we may retain it for longer where we consider it necessary for our legitimate business purposes or where retention is required or permitted by law (for example, tax, accounting and record-keeping obligations). After this period, we may continue to retain your data unless and until you submit a valid deletion request, which we will honour subject to our legal and contractual obligations.

Your rights

Subject to, and to the extent granted by, the law that applies to you, you may have the right to: access the personal data we hold about you; request correction or completion; request erasure; withdraw consent; nominate another individual to exercise your rights in the event of death or incapacity (under the DPDP Act); and, under certain laws, restrict or object to processing, request portability, or opt out of certain advertising-related sharing. We will respond to valid, verifiable requests within the timeframes required by applicable law.

To exercise any right, contact our Grievance Officer (below). We may need to verify your identity before acting, and we may decline or charge for requests that are unfounded, excessive or repetitive, or where an exemption applies.

Security

We take reasonable technical and organisational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot and do not guarantee absolute security. You are responsible for keeping your own devices, accounts and credentials secure, and you share information with us at your own risk to the extent permitted by law.

Children’s privacy

Our website and services are intended for businesses and for individuals aged eighteen (18) or over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.

Marketing communications

We may send you marketing and promotional communications where permitted by law. You can opt out at any time by using the unsubscribe mechanism in our emails or by contacting us. We may still send you non-promotional, service-related communications.

Grievance Officer and contact

If you have any question, concern or complaint about this Policy or your personal data, please contact:

Grievance Officer: Swapnil Gupta
Email: legal@zane.marketing
Phone: +91 99994 59822
Address: 79 Parvesh Marg, Railway Road, Faridabad, Haryana 121002, India.

Changes to this policy

We may update this Privacy Policy at any time. Changes take effect when posted on this page, and your continued use of the website or our services after that constitutes acceptance of the updated Policy. Please review this page periodically.

Governing law

This Privacy Policy is governed by the laws of India. Any dispute relating to it is subject to the exclusive jurisdiction of the courts at Faridabad, Haryana, India.

Last updated: 21 June 2026 · Zane Marketing

Privacy Policy.